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Transparency & Privacy
Cinevix takes customer privacy seriously. This document clearly explains what information we collect, how it is used to fulfill your digital subscriptions, and how your privacy is protected at every step.
Cinevix is an independent digital subscription concierge based in Pakistan, founded by Muhammad Hassan Yousaf. We believe trust is built on clarity. We do not engage in covert tracking, misleading terms, or aggressive data harvesting. The principles below guide how every customer interaction is handled:
Cinevix does not sell, rent, monetize, or commercially trade customer names, WhatsApp numbers, phone numbers, email addresses, or personal details to any third party under any circumstance.
We do not collect, process, or store credit or debit card numbers on this website. All orders are settled directly via manual confirmation through Pakistani domestic payment options (Easypaisa, JazzCash, SadaPay, NayaPay, Raast, or Bank Transfer).
Your information is collected and processed solely to verify orders, fulfill digital subscriptions, communicate on WhatsApp, provide ongoing after-sales support, and prevent fraudulent abuse.
Your order numbers, purchased subscriptions, and conversation records are treated as private customer information and kept confidential within our operational support workflow.
We only collect information directly relevant to receiving your subscription requests, arranging payment, delivering credentials or invite links, and providing technical support. This includes:
When you place an order or contact customer support, we ask for:
We record the specifics of each transaction:
Messages, issue descriptions, and verification receipts sent via our support form or direct WhatsApp conversations. These are retained to ensure continuity if an issue reoccurs during your active subscription period.
When you access our website, standard web server logs receive basic HTTP request metadata such as IP address, user-agent string, and requested URLs. This data is strictly used for network transmission, DDoS mitigation, and server security.
To minimize customer exposure, Cinevix operates on a strict principle of data minimization:
We never ask for, process, or store credit card numbers, CVVs, expiration dates, or bank login PINs. Payment is settled manually through domestic Pakistani mobile wallets or direct bank transfer after you speak with our team.
Cinevix has no customer login or password creation on this storefront. You never create a vulnerable customer password with us. Your past orders are tracked on your device via localStorage and linked by order number on our backend.
Customer information is used strictly for legitimate operational purposes:
Validating subscription availability in our catalogue and computing accurate pricing snapshots before confirming with you.
Generating fulfillment tasks and securely dispatching credentials, access profiles, or invitation links directly to your WhatsApp or email.
Answering your inquiries, guiding you through setup, providing prompt renewal reminders when requested, and troubleshooting access issues.
Investigating reported service problems under our Refund & Service Issue Policy to either repair access or process your full refund.
Detecting duplicate submission floods, verifying payment receipt legitimacy, and preventing unauthorized account takeover or resale.
Maintaining server integrity, auditing order records, and satisfying applicable Pakistani legal and accounting obligations.
Cinevix is an independent service provider and reseller. We are not officially affiliated with, endorsed by, or sponsored by Netflix, Amazon Prime Video, Disney+, Spotify, OpenAI, Canva, or any other third-party platform featured in our catalogue.
When you activate and use the underlying digital subscription, your usage of that platform is governed by the respective platform's own privacy policy and terms of service. We encourage customers to review the privacy policies of the individual streaming and software platforms they utilize.
We implement practical, sensible technical and organizational safeguards to protect customer details:
Retention Period: We retain order information and customer contact snapshots for the duration of your active subscription and as reasonably needed to provide continuous warranty support, resolve disputes, maintain transaction reconciliation, and prevent fraudulent abuse.
You retain control over your personal information:
Cinevix services are intended for general audiences and individuals able to form legally binding contracts. We do not knowingly collect or solicit personal information from children under 13 years of age. If we learn that personal information from a minor has been received without appropriate consent, we will promptly delete it.
We may periodically update this Privacy Policy to reflect changes in our operational procedures, customer feedback, or regulatory requirements. Any modifications will be posted directly to this page with an updated Effective Date. Continued use of Cinevix after changes become effective indicates your acknowledgment.
Customer Assistance
If you have questions about how Cinevix manages your data, or if you wish to exercise your privacy choices, our team is available to assist you directly:
Related Policies:
Operating in Pakistan · Founder Muhammad Hassan Yousaf.