Loading
Support
Whether you are deciding what to order or something needs fixing, this is the place. Send us the details and we will work through it with you.
Not sure which service or cycle suits you? Ask first — we would rather help you choose than have you guess.
Checking on an order you have already placed, or want to add another service to an existing order? Send us the details and we will pick it up.
If access stops behaving during your cycle, tell us what you are seeing. You are not expected to troubleshoot it yourself.
Reaching us
Helps us help you
Ready to order instead of asking?
Browse the catalogue →Frequently asked
Cinevix is a digital subscription service based in Pakistan. We arrange premium access to entertainment, music, AI and productivity platforms so you can order everything in one place instead of managing each service separately.
Entertainment platforms including Netflix, Prime Video, Disney+ and Crunchyroll, music through Spotify, and AI and productivity tools including ChatGPT and Canva Pro. The catalogue grows over time — the services page always shows what is currently available.
Choose the service you want, pick a cycle, and add it to your cart. When you are ready, check out and confirm your details. Our team gets in touch to confirm everything and arrange your access — the whole process takes a few minutes on your side.
Orders are handled as soon as they are confirmed, and most people are up and running shortly after. If a particular order needs more time, we tell you rather than leaving you waiting.
No. You use the apps you already have on your phone, tablet, laptop or TV. There is nothing to install, configure or maintain on your side.
Yes. Add as many services as you like to your cart and check out once — you are not limited to one service per order, and you can always place a new order later to add more.
Support is handled by our team, not an automated queue. Send a message through the support page with your order details and we will work through it with you.
Tell us right away through WhatsApp or our support page. We will actively work to resolve the issue promptly. If an unresolved service problem cannot be fixed, you are eligible for a full refund under our Service Issue Refund Guarantee.
Contact Cinevix support immediately. We will first attempt to resolve the issue. If the issue cannot be resolved, you are eligible for a full refund.
Yes. If you experience a genuine issue with your purchased service and we are unable to resolve it, you are eligible for a full refund. Refunds are not provided solely because you changed your mind or decided not to use a functioning service.
Cinevix operates in Pakistan. If you are ordering from elsewhere, get in touch before checking out so we can confirm what is possible for your region.
Placing an order does not charge you anything. Our team confirms the final amount with you directly after checkout, and payment is arranged from there — so you always know exactly what you are paying for first.