Terms & Agreements

Terms of Service

These Terms of Service outline the relationship between Cinevix and you as our customer. They govern how digital subscriptions are ordered, confirmed, delivered, and supported.

Effective Date: September 5, 2026

Jurisdiction: Pakistan

Section 01

1. Acceptance of Terms

By browsing the Cinevix website, submitting an order, or communicating with our team to arrange digital subscriptions, you agree to be bound by these Terms of Service and our accompanying Privacy Policy and Refund & Service Issue Policy. If you do not agree with any part of these terms, please refrain from placing orders through Cinevix.

Section 02

2. About Cinevix

Cinevix is an independent digital subscription concierge and reseller operating in Pakistan, founded by Muhammad Hassan Yousaf. We assist individuals and teams in acquiring and managing premium access to global entertainment, music, AI, and productivity platforms without payment friction.

Independent Status:Cinevix is an independent reseller and is not affiliated with, authorized by, sponsored by, or endorsed by any of the third-party platforms listed on our website (including but not limited to Netflix, Amazon Prime Video, Disney+, Spotify, OpenAI, and Canva). All company names, trademarks, and logos remain the property of their respective owners.

Section 03

3. Digital Subscriptions & Duration

Cinevix provides digital subscription access in the form of verified logins, assigned profile seats, workspace invitations, or digital license keys depending on the specific service ordered.

Fixed Duration Terms: All subscriptions are sold for fixed billing cycles (e.g., 1 Month, 3 Months, 6 Months, or 12 Months as specified during checkout).
No Automatic Recurring Debits: Cinevix never places recurring charges on your payment methods. When your term expires, access naturally ends unless you explicitly contact us to renew.
Catalogue Availability: Product availability is maintained in real-time. If a chosen plan is temporarily unavailable or out of stock when reviewed, our team notifies you immediately before any funds are accepted.

Section 04

4. Order Placement, Pricing & Payment Process

To maintain complete transparency and eliminate hidden banking charges, Cinevix operates on a verified manual payment model:

Order Submission = Intent

Submitting an order on our website records your request and generates a unique order number. Nothing is charged from the website. Placing an order does not automatically bind you to a payment.

Manual Confirmation

Our concierge team contacts you via WhatsApp or email to verify stock availability, confirm your final total, and provide official Pakistani payment details.

Currency & Pricing: All orders are billed in Pakistani Rupees (PKR). Display prices in other currencies (such as USD) are estimates for reference only.
Accepted Payment Methods: We accept direct domestic transfers through Easypaisa, JazzCash, SadaPay, NayaPay, and standard Pakistani Bank Transfers via IBAN / Raast.
Price Snapshots: The price confirmed by our team at the time of order placement is honored for that purchase even if catalogue prices change subsequently.

Section 05

5. Fulfillment & Digital Delivery

Once your payment receipt is verified by our team, fulfillment proceeds promptly:

Handover Channel: Delivery credentials or invite links are sent directly to your verified WhatsApp number or email address.
Delivery Timeframe: Most orders are handed over shortly after payment confirmation. If account preparation requires additional setup time, our team communicates the timeline directly rather than leaving you waiting.
Receipt of Delivery: You are requested to test your access upon handover. If any credential or setup difficulty is detected, our support team guides you immediately.

Section 06

6. Customer Responsibilities & Acceptable Use

To ensure uninterrupted service and respect shared digital environments, customers agree to the following rules:

Prohibited Activities & Account Protection

No Unauthorized Password Changes: For shared-profile subscriptions (such as Netflix Screens), customers must NEVER change the account master password, email, or account settings. Changing master credentials locks out other users and will lead to immediate service termination without refund.
Profile Exclusivity: You must only use your specifically assigned screen, profile name, or PIN. Do not tamper with other customer profiles on the account.
No Redistribution or Resale: Access provided by Cinevix is for your personal or authorized household/team use. Subleasing, reselling, or public credential sharing is strictly prohibited.
Accurate Contact Information: Customers are responsible for providing valid WhatsApp numbers and email addresses where they can be reached for delivery and support.

Section 07 · Core Guarantee

authoritative policy

Refund & Service Issue Policy

Cinevix stands firmly behind the services we deliver. Our policy balances customer protection with business integrity:

“If there is a genuine issue with the service and we are unable to resolve it, you are eligible for a full refund.”

Subject to the applicable payment-processing circumstances, if we cannot deliver functional access as promised, your money will be returned in full.

A.Service Issue = Full Refund Guarantee

If you experience a genuine technical issue, access revocation, or service disruption during your active subscription cycle, Cinevix will first make every reasonable effort to repair or replace the access promptly. If the service issue cannot be resolved by Cinevix, you are entitled to an immediate, full refund for the affected purchase.

B.Change-of-Mind & Unused Service Rule

A refund is not automatically available simply because you changed your mind, no longer want the subscription, decide not to use the service, or expected something different despite the service functioning correctly as described. Digital access credentials and allocated seats incur real allocation costs; therefore, refunds cannot be granted solely for change of mind when the service is functional.

C.Issue Must Be Reported to Cinevix Support First

If you encounter any difficulty with your subscription, you must contact Cinevix support as soon as the problem occurs. Give our team the opportunity to inspect and resolve the issue. If the problem remains unresolved after our support intervention, you become eligible for your refund under the guarantee. Do not attempt to bypass Cinevix support.

D.Fair Mutual Customer Protection

This policy exists to protect both you and Cinevix: customers are fully protected against non-functional subscriptions or undelivered access, while Cinevix is protected against arbitrary refunds when services are delivered and operating properly.

Read our full standalone refund document with step-by-step instructions:

Dedicated Refund Policy Page

Section 08

8. Third-Party Platforms & External Policy Changes

Because Cinevix provides access to third-party services, you acknowledge that:

Underlying streaming and software companies may periodically update their user interfaces, content libraries, device limitations, or terms of use without advance notice to Cinevix.
In the event of a platform-wide policy change (such as geographical household restrictions implemented by a streaming platform), Cinevix will work to adapt your setup or provide equivalent replacement access. If no viable solution is possible, our Service Issue Refund Guarantee applies.

Section 09

9. Disclaimers & Limitation of Liability

To the maximum extent permitted by applicable law in Pakistan:

As-Is Services: Services are provided on an "as available" basis. While Cinevix makes every effort to ensure high uptime and continuous subscription validity, we do not guarantee that third-party platforms will be 100% free of unscheduled maintenance, server outages, or content removals by their original owners.
Liability Cap: Under no circumstances will Cinevix, its founder, or operational staff be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use the digital access. Our aggregate liability for any claim arising under these terms is strictly limited to the actual amount paid by you for the specific affected order.

Section 10

10. Governing Law & Dispute Resolution

These Terms of Service, and any contractual or non-contractual disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of Pakistan. Before seeking formal legal proceedings, both you and Cinevix agree to attempt in good faith to resolve any dispute through direct amicable discussions with our support team.

11. Modifications to Terms

Cinevix reserves the right to revise these Terms of Service at any time. Updates take effect upon posting to this URL. Continued use of our service after revisions are published constitutes acceptance of the updated terms.

Assistance & Clarifications

Need Help or Have Questions?

If any aspect of our Terms of Service is unclear or if you require assistance with an existing order, reach our team directly on WhatsApp or submit a support inquiry:

Contact on WhatsApp (+92 325 1511732)Open Support Page Read Refund Policy

Terms Highlights

Summary for Buyers

Zero surprise charges: Fixed cycles only, no hidden automated card debits.
Manual payment: Paid only after order details are pre-confirmed with you.
Full refund: If an unresolved service issue cannot be fixed by our team.
Account care: Never modify shared passwords or unassigned profiles.

Quick Links:

Refund & Service Issue Policy Privacy Policy

Operating in Pakistan · Governed by Pakistani Law.