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Customer Protection & Guarantee
Our customer promise is simple: if you experience a genuine issue with a Cinevix subscription and we are unable to resolve it, you receive a full refund. Here is exactly how our guarantee works.
“If there is a genuine issue with the service and we are unable to resolve it, you are eligible for a full refund.”
We do not make excuses or leave customers stranded. When you purchase a digital subscription from Cinevix, you are paying for working access throughout your agreed billing cycle. If an access problem cannot be fixed, your money is returned.
If a customer purchases any digital subscription or service from Cinevix and experiences a genuine service, login, or access problem:
This guarantee applies throughout the active duration of your purchased plan. If an interruption occurs in month 2 of a 3-month plan, we first seek to restore your access immediately; if restoration is impossible, we ensure you are fairly reimbursed.
A refund is NOT automatically available simply because:
Why this policy exists: Digital subscriptions involve allocated account seats, purchased inventory, and direct third-party fulfillment costs. A customer cannot request a refund solely because they decide they do not want to use the subscription after purchase when there is no unresolved service problem.
To activate the Full Refund Guarantee, the customer must give Cinevix support the opportunity to resolve the matter:
Reach out via WhatsApp or our web support form as soon as an issue occurs. Provide your order number (e.g. CVX-XXXXX) and a brief description of what you are seeing.
Our concierge team immediately diagnoses the problem and actively works to fix the credentials, update the profile, or provide an equivalent replacement.
If our team is unable to resolve the genuine service issue, you become immediately eligible for a 100% full refund for the affected purchase.
Most subscription hiccups (such as an incorrect password, session timeout, or household prompt) can be fixed in just a few minutes by our support team. Please communicate with us first. Do not attempt payment disputes or claim non-delivery without first alerting our team and allowing us to inspect.
When a refund is approved under the Service Issue Guarantee:
Refunds are sent directly back to the domestic Pakistani account from which you paid: Easypaisa, JazzCash, SadaPay, NayaPay, or direct Bank Transfer (Raast).
Once approved by our support team, refunds are processed promptly — typically within 24 to 48 hours depending on banking clearance hours in Pakistan. A transaction receipt/screenshot is shared with you on WhatsApp as soon as the funds are transferred.
This Refund & Service Issue Policy exists to protect BOTH our customers and Cinevix:
You are protected against dead logins, unfulfilled orders, or revoked subscriptions. If Cinevix cannot provide what you paid for, you do not lose your money.
Cinevix is protected against unwarranted refunds based solely on change of mind or buyer's remorse after working access has been delivered and utilized.
Immediate Resolution
Do not wait. Contact Cinevix support immediately with your order number. Our concierge team is ready to troubleshoot and get you back up and running, or process your refund under our guarantee:
Related Documents:
Operating in Pakistan · Founder Muhammad Hassan Yousaf.